Personal data protection policy
a. Data Controller Identity
The company SARL Vin et Terre (capital of €5,000, registered office at 11 Rue du Professeur Demon, 33140 Villenave d'Ornon, France, registered with the Bordeaux Trade and Companies Register (RCS) under number 797 997 491) is the data controller responsible for processing personal data collected through the vinetterre.com website.
b. Processed Data
As part of navigation, registration, and requests on the website, Vin et Terre processes personal data, including the following types:
Identification and address data (name, surname, phone number, mailing address, email address, and identity verification elements if necessary).
Approval or refusal of commercial prospecting (SMS or email marketing).
Loyalty and commercial prospecting data, including email and SMS usage details (send date, email open rates, clicks, etc.).
Data related to contests, lotteries, and promotional operations (participation date, submitted responses, types of prizes awarded, etc.).
Customer service interaction data.
Data marked with an asterisk in collection forms are mandatory.
c. Purposes of processing personal data
Vin et Terre processes personal data for the following key purposes:
Sales management
Order tracking and management (payments, invoicing, product deliveries, and returns)
Customer relationship management, including satisfaction surveys, complaint handling, and customer support
Marketing activities (promotional campaigns, personalized content via email or site animations)
Enhancing customer experience (quality and satisfaction measurement)
Improving customer knowledge (statistical studies and client segmentation)
Commercial prospecting and its management (data normalization, enrichment, deduplication)
Access rights management
Contest, lottery, and promotional event organization
Fraud prevention and unpaid invoice management
Vin et Terre website audience measurement
Depending on the purpose, data processing is based on contractual or legal obligations, consent, or legitimate interest.
d. Recipients of the data collected
Personal data processed by Vin et Terre is intended for Vin et Terre only, which manages the website.
Additionally, other recipients may have partial or full access to personal data based on their authorization level and purpose, including:
Authorized service providers, including technical, logistics, transport, and financial partners.
State agencies, police services, and judicial authorities, especially in case of legal requisition.
e. Sources of personal data
Personal data collected by Vin et Terre is directly provided by users upon their registration on vinetterre.com (account creation, contact requests, inquiries, or newsletter subscriptions) or during purchases.
f. Information and Rights of Data Subjects
In accordance with applicable data protection legislation, individuals affected by data processing have the right to inquiry, access, rectification, and deletion of their personal data, as well as the right to object for legitimate reasons and to commercial prospecting.
Additionally, program members have the right to restrict processing, and the right to establish specific and general directives regarding the preservation, deletion, or post-mortem communication of their data.
Individuals may exercise these rights via the contact form: https://www.vinetterre.com/ Or by postal mail to: Vin et Terre, 46 Impasse Adrien Duphil, 33140 Villenave d'Ornon, France
Requests must be accompanied by a photocopy of an identity document.
Additionally, users have the right to file a complaint with the French Data Protection Authority (CNIL).
g. Data Retention Period
Personal data processed by Vin et Terre is stored according to its purpose, in compliance with applicable legislation, and archived based on legal retention periods, including fiscal, commercial, and accounting regulations.
h. Data Location
Personal data is hosted on servers operated by a service provider located in France.